General Terms and Conditions of Sale
Article 1 - Purpose
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between SEMDOZ SA, whose registered office is located at 1 Place De la Mairie, 38114 Oz-En-Oisans, and any person (hereinafter "the Client") making a reservation of one or more chalets with Chalets d'Oz.
All bookings imply full and complete acceptance of these Terms and Conditions.
Article 2 - Reservation
The reservation is effective after:
Submit a request via the contact form or by email/phone
Availability confirmation by Les Chalets d'Oz
Payment of the advance payment stipulated in Article 4
[Signing of a reservation contract - to be confirmed if applicable]
The Client agrees to provide accurate information when making their booking request.
Article 3 - Prices
Prices are quoted in euros, inclusive of all taxes, excluding specific professional quotes, and include the services described in the offer and confirmed by the commitment contract.
The following services are offered as an additional service, depending on the period and specified on request:
Bed linen and/or towels
End-of-stay cleaning
Wellness area, according to the chalet
Private chef / caterer
Other supplements
Article 4 - Payment Terms
Deposit: A deposit of 30% of the total amount of the stay is generally required when booking; only the actual payment of this deposit validates the booking.
Balance: The balance is due no later than 30 days before the arrival date or according to the conditions stipulated in the rental agreement.
Accepted payment methods: bank transfer, credit card.
Caution: A security deposit of €1000 is required no later than arrival by credit card (CB deposit) - It is settled within 15 days after departure, less any damages noted or services owed.
Article 5 - Cancellation
Cancellation by the Client: according to the contract or details provided when the reservation was confirmed (specific to the website dedicated to the reservation)
Cancellation policy for direct bookings
The €50 processing fee, as per the contract, is non-refundable and may be increased according to the cancellation conditions of the period as described below:
Up to 127 days before the arrival date inclusive: 1% surcharge on the rental amount (excluding optional extras)
From 126 days to 92 days inclusive: 5% surcharge on the rental amount (excluding optional extras)
From 91 days to 64 days inclusive: 30% surcharge on the rental amount (excluding optional extras)
From 63 days to 29 days inclusive: 70% surcharge on the rental amount (excluding optional extras)
From 28 days to the day of arrival and in case of non-presentation on the premises: 100% of the rental amount (excluding option and processing fees are no longer due).
Article 6 - Arrival and Departure
Check-in (arrival): from 4:00 PM or as agreed
Check-out (departure): no later than 10:00 AM
Any departure time not agreed upon in advance may be subject to additional charges.
Upon arrival, keys are handed over in person during reception hours or via key boxes or safes; on-site reception is provided by dedicated SEMDOZ staff either at the time of key handover or the following day by appointment for late or delayed arrivals.
Article 7 - Client Obligations
The Client agrees to:
Use the chalet and its equipment respectfully, in accordance with local customs and the neighborhood.
Please respect the maximum occupancy limit indicated for the reserved chalet.
Report immediately any damage observed upon arrival or occurring during the stay (no arrival inventory, but any malfunctions or observations must be specified within 24 hours of arrival, otherwise the report will be invalid).
Return the chalet in the same condition as it was found upon arrival
Any damage caused to the chalet or its equipment during the stay will be the responsibility of the Client and may be deducted from the security deposit.
Article 8 - Animals
Pets not classified as dangerous (of reasonable proportions) are accepted, after mandatory declaration and, where applicable, payment of a supplement; these details must be provided no later than 48 hours before arrival.
Article 9 - Responsibility
SEMDOZ cannot be held responsible:
Damage resulting from a case of force majeure (bad weather, closure of the ski area, etc.)
Personal belongings left in the chalet or lost by the Client
[Other cases to be specified according to your needs]
Article 10 - Complaints
Any complaint must be addressed to SEMDOZ within 7 days of the end of the stay.
Article 11 - Mediation
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, the Customer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute.
Article 12 - Applicable Law and Jurisdiction
These Terms and Conditions are governed by French law. Any dispute relating to their interpretation or performance shall, in the absence of an amicable settlement, be subject to the jurisdiction of the competent courts.
City of the competent court: Grenoble Court
Date of last update
August 6, 2026