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Check out our FAQ
Check out our FAQ
Questions fréquemment posées
Booking & organizing your stayArrival reception & parkingThe chalets & their amenitiesLinens, pets & equipment for familiesOz 3300: shops, ski-in/ski-out access & servicesSkiing activities & childrenHealth & practical informationCatering & meal services
Is it possible to book directly online?
Of course you can find our chalets for online booking on various sites such as MSEM (online booking site linked to the OZ3300 Tourist Office), on the Clé Vacances website or AIRBNB, Booking depending on the season, which may allow you to benefit from cancellation insurance, however your choice will be more limited.You can benefit from a personalized and detailed service by making a booking request to our sales department: info@chaletsoz.com .
Do we need to pay a deposit when booking?
Each online sales site has its own rules, but generally a deposit is required, either cashed or guaranteed by a remote bank card commitment.Except for services marked as "non-refundable" at the time of booking, deposits are generally refundable up to 30 days before arrival in case of cancellation.Refer to the specific terms and conditions of each online sales site or to your contract.
Do we have to pay a tourist tax?
Paying the tourist tax is a legal obligation. It is set annually by the municipality. Only adults over 18 years of age are liable for it.Payment is due no later than when the keys are handed over and according to the rate applicable on the date of the stay.This tax is paid to the Tourist Office which uses it for the promotion of the tourist site.
How many people can be accommodated?
Beyond the number of people indicated, it is possible to add extra beds for a fee or baby cots in some rooms.Contact our sales department for a personalized quote.
Can you rent several chalets?
Yes. You can either book online or request a personalized quote from our sales department.
Change in the number of tenants
The number of tenants taken into account is that declared during the online booking, whether for tourist tax, the number of extra beds or bed linen or bath linen.In case of a last-minute change to the price, you can communicate with our sales department or, on the day of arrival, with the reception service.These additional services are charged at the current rate. Last-minute cancellations do not entitle you to any discount, excluding tourist tax.At the last minute, the lessor cannot guarantee the availability of the requested equipment. Requests are subject to stock availability.
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